Training IT Service Desk & Onboarding New Employees and Devices

• Keeping IT service desk staff up-to-date on essential applications is crucial for providing effective support to company employees.
  • This roundtable will explore how IT departments are tackling this challenge, sharing best practices and innovative strategies for training and professional development.
  • We will discuss methods for continuous learning, knowledge sharing, and ensuring staff have the skills needed to support a dynamic technological environment.

• IT service desk's crucial role in the onboarding process for new staff and their devices.
  •  We will discuss strategies for streamlining the technical aspects of onboarding, from provisioning hardware and software to setting up user accounts and providing initial support.
  • The discussion will also explore the broader role of the IT department in creating a seamless and welcoming experience that sets new employees up for success from day one.

**Instructions to event room will be provided in confirmation the day prior to event.**

 Parking: Prudential Garage - validated parking

Agenda:

• 2:00 - Intros and SIM Business
  2:15 - Topic 1 Discussion
  3:30 - Break
  3:45 - Topic 2 Discussion 
  4:45 - Conclusion
  5:00 - Dinner

 Why Attend Service Desk Roundtable?

• Connect with IT Managers, Directors, and VP’s who support their Companies internal customer or PC Support.
• Exchange candid discussions, ideas, and best practices with peers in your market.

Register today to secure your spot and be a part of this enriching exchange of ideas and experiences.

We look forward to seeing you there!