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Please ensure you are logged into your member profile to ensure registration tracking.
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12/3/2025
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When:
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Wednesday, December 3rd, 2025
2:00 pm - 5:00 pm EST
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Where:
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Map this event »
Bay Colony
1000 Winter Street
1st Fl. Conference Room
Waltham, Massachusetts 02451
United States
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Contact:
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Service Desk Roundtable Co-Chairs
sdrt-chairs@simboston.org
978-463-6800
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« Go to Upcoming Event List
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Metrics That Matter / Privileged Access Management (PAM)
This roundtable will explore the key metrics that truly matter for IT Service Desk operations, focusing on how to effectively leverage reporting, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) to drive performance, accountability, and continuous improvement.We will then delve into the importance of PAM, exploring how service desks can balance operational agility with robust security controls.
Parking: Public Garage parking on-site Agenda: Why Attend Service Desk Roundtable? - Connect with IT Managers, Directors, and VP’s who support their Companies internal customer or PC Support.
- Exchange candid discussions, ideas, and best practices with peers in your market.
Register
today to secure your spot and be a part of this enriching exchange of ideas and
experiences. We look
forward to seeing you there!
- This meeting is In-Person Only.
- This meeting requires a ticket purchase to all attendees.
- Service Desk Roundtable is a SIM Boston exclusive event. Please ensure you're logged into your membership profile to be able to register or email the listed contact for attendance approval.
- Please reach out to help@simboston.org for any questions or concerns.
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